Our Quality Guarantee
Ken Done Gallery stands behind the quality of the merchandise we sell. If you are not completely satisfied with an item that you have purchased, we will be happy to honour your request for an exchange or refund.
All prices are displayed and transacted in Australian Dollars AUD$.
Please return any item you are not completely satisfied with. Please wrap securely and return the merchandise with a copy of your invoice via insured and pre-paid mail to the address below:
Ken Done Gallery Level 2, 1-5 Hickson Road The Rocks NSW 2000 Australia
The cost of returned merchandise will be refunded to you at the current exchange rate, in Australian dollars (shipping fees are not refundable).
The cost of shipping an item of the same or lesser value will be covered by Ken Done Gallery.
All of the merchandise is designed in the Done Art and Design studio in Sydney Australia. We are committed to making our clothing range in Australia from Australian-sourced materials where possible. We guarantee complete satisfaction or your money back.
Customs and Import Duty Information
For all countries except Australia, your order may be subject to import duties and taxes, which are levied once your package reaches your country. Ken Done Gallery does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policy, please contact your local customs office.
Delivery Times & Costs
All orders within Australia over $150 qualify for free shipping. For orders under $150, postage costs are $20 within Australia. Worldwide orders over $300 qualify for free shipping and postage for orders under $300 is $40 Internationally.
Orders are processed within 2 business days of receipt. All deliveries are made by Australia Post. Please allow approximately 14 days from the date of shipment within Australia and 21 days internationally.
Please note these figures are only a guide and we do not have any control over your package once it is with Australia Post.
Website Content Disclaimer
All content, logo’s, photographs, artwork, designs, interactive, audio, video, concepts and any other media used on this website remain the property of Ken Done Gallery. It may not be used, reproduced or distributed in any way without written permission from Ken Done Gallery.
For information regarding permission to use content for media use or similar please contact us.